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rivusTV Viewer Terms

You are about to purchase a piece of content that is being delivered to you via a funky piece of kit called rivusTV. We don’t own the content, we just deliver it to you. And here are some things you might like to know about the process…

GENERAL CONDITIONS OF USE:

At rivusTV, we ask our viewers to:
Be good. Be nice. Don’t take anything that isn’t yours. Don’t spoil things for others.
We request that you comply with these conditions.

PAYMENT PROCESS:

rivusTV is the payment and delivery facilitator

Just so you know, you’re actually buying the content from the Content Owner, not rivusTV. rivusTV will take payment from you on behalf of the Content Owner, issue you a receipt of purchase, and give you access to view the content you’ve just paid for. Given rivusTV is processing your payment on behalf of the Content Owner, we are obliged to remit your email address to the Content Owner as proof of purchase. If you are concerned about your email address being supplied to the Content Owner, you should contact them for a copy of their Privacy Policy before making this purchase. rivusTV will email you a receipt but if you need a proper tax invoice, you’re best to contact the Content Owner.

Content Purchases are facilitated via PayPal

All transactions are facilitated by PayPal. This means you have the option of logging in and using your existing PayPal Account, creating a new PayPal account, or paying via your credit card through the PayPal shopping cart. Any refunds made will be credited back to the same PayPal account or credit card used for the purchase.

REFUND POLICY:

rivusTV is committed to providing high quality service, so when things don’t work properly we’re just as upset about it as you are! In the event you are not satisfied with your purchase, this Refund Policy explains how things work and under what circumstances we may be prepared to give you a refund.

Content purchases are facilitated via PayPal

On-demand content purchases

When you purchase an on-demand piece of content you will have a limited period of time in which to complete your viewing. The time period you will have to view the content is 2 times (double) the content duration, starting from the moment you begin watching the video. This means that you can purchase on-demand content, and watch it later. rivusTV allows access of 2 times (double) the content duration so that will give you enough time to replay parts of it you want to review. After this time period has elapsed, a new purchase will need to be made if you wish to view the content again. Should you purchase an on-demand piece of content and find when you go to view it that it has been removed in the meantime, a refund will be issued to you if requested.

Download-to-own content purchases

After a download-to-own piece of content is purchased, you will be able to download the file one time only (rivusTV frowns upon piracy). You will have 2 attempts at downloading the file, so if you are unsuccessful please contact us by email at help@rivusTV.com.

Live event purchases

This might seem obvious, but we have to make it clear just in case there is any potential for misunderstanding; All purchases for a live event are only valid for the time this event is actually being broadcast. If you purchase a ‘ticket’ to view a live event and either miss the event or try to view it after it has ended, no refund will be made. Even if the live event is subsequently made available as video on-demand, the purchase you have made for the live event will be invalid to view the on-demand version and no refund will be provided. The only exceptions would be if the event organiser changed the time or date of the event and you were no longer able to view the live stream at the new time; if the organiser cancelled the event altogether; or, if there was a technical failure which prevented the live event from streaming at the advertised time. Under these circumstances a refund would be issued to you if requested.

Free-view content

Some content will be available to view free of charge. In this case, you can view the content without making a purchase and there are no restrictions on how many times you can view it. As there is no purchase, there will be no refund offered for failure to view free-view content.

When do we give refunds?

rivusTV will refund your purchase in the unlikely event that our system suffers a conniption and makes it impossible for you to view the content you have purchased. rivusTV will also consider giving a refund if you are unhappy with the quality of the content that you have purchased, or if you feel it was not correctly advertised. The good news is that this doesn’t happen very often, so if you’re reading this page wondering if you should risk purchasing that content you’ve found – do it, we’re sure you’ll be happy you gave it a go!

Choose carefully

rivusTV asks that you please choose carefully before making your purchase because we don’t give refunds if you change your mind or make the wrong selection. rivusTV will not refund your purchase if you subsequently decide that you do not want to watch the content or should your download connection negatively impact on the quality of the playback (so, if you try to watch a live stream on a dial-up connection, we won’t give you a refund).

If you think our system gobbled your money without giving you the content you purchased, that’s not good and we want to look into it. Please contact us by email at help@rivusTV.com and we will look into your complaint to ascertain if our system was indeed the culprit, and if so we’ll happily refund your money.

Transaction costs on refunded purchases

In the event rivusTV approves a refund for you, rivusTV will bear the transaction costs on the original purchase and any costs associated with the refund. The full purchase price will be refunded to you.

rivusTV is committed to protecting your privacy, not just because we’ll get in big trouble if we aren’t but also because we know what it’s like to want that kind of security – we wouldn’t want to sign-up with any online service provider who didn’t take privacy seriously either! Our Privacy Policy explains how we collect, use and disclose your information. Read on…

Proof of purchase

When a piece of content is purchased via rivusTV, the rivusTV system processes your payment on behalf of the Content Owner. It is important to note that rivusTV is obliged to remit your email address to the Content Owner as proof of purchase. If you are concerned about your email address being supplied to the Content Owner, you should contact the Content Owner directly for a copy of their Privacy Policy before making your purchase.

The kind of information we hold

Some examples of personal information that may be held by rivusTV include your name, email address, country of residence (for tax purposes), business name, contact details, billing details, PayPal account, Subscription details and service notes related to your account (such as support requests, billing enquiries and general comments).

How we collect this information

When you register to use the Services you will provide us with most of this information. Service notes related to your account will be made whenever we have contact with you.

We’re serious about maintaining your privacy

Only authorised employees within rivusTV, on a need-to-know basis, use any information collected via the Website. We constantly review our systems and data to ensure the best possible service to our clients. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Your information is kept confidential

Client records are regarded as confidential and therefore will not be divulged to any third party, other than providing proof of purchase to a Content Owner or if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of the Services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party, other than providing proof of purchase to a Content Owner, or use your e-mail address for unsolicited mail. Any emails sent by rivusTV will only be in connection with the provision of agreed Services and products. If you are concerned about your email address being supplied to a Content Owner as proof of purchase, you should contact the Content Owner directly for a copy of their Privacy Policy before making your purchase.

No, not baked goods – we’re talking about the digital kind; In order to benefit from the full functionality offered by the Services it is occasionally necessary to place a small amount of information (a cookie) on the user’s computer. Cookies are used to store the user’s viewing options for displaying thumbnail images and text, and to enable us to retrieve user details for each visit. Cookies are used in some areas of the Website to enable functionality and ease of use when the user changes their options. New selections are recorded in a cookie for use next time the user visits the site.

Log files

Log, as in record; The rivusTV Services use IP addresses to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within rivusTV on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

If you have any concerns relating to your Privacy, please contact us by email at help@rivusTV.com.